Company Terms and Policies Talent On Platform Policy

Talent On Platform Policy

At Voices, we strive to create a community that is welcoming, engaging, and beneficial to everyone. This is clearly demonstrated in our Terms of Service policy. 

Below you’ll find situations that violate our Terms of Service Policy and what to do if they occur. Most Terms of Service violations are accidental and result in an informational warning. However, if more violations occur, it can result in account termination. For more information on our Community Guidelines please click here.

Taking Work Off of the Voices Platform

Questions to ask yourself:

  • Is the client asking me for my personal contact information for any purpose not related to arranging a live-directed session?
  • Is the client leading me away from the Voices site and expressing an interest in making a payment elsewhere? Is the client asking me to send files off the platform before I’ve been hired?
  • Is the client offering to take the job off the platform?
  • Has the client deliberately guided me offsite using the Messages function on the Voices platform?
  • Did the client discover my services or abilities through the Voices platform and then attempt to work with me offsite?
  • Has the client asked me to contact someone else from their team/or themselves off the platform via phone/email/Zoom/skype etc. before I’ve been hired on the Voices platform?
  • Is the client asking me to fill out a form (e.g. Google Doc) with my personal information (other than an NDA) after I’ve been hired on the Voices platform?

What to do:

Reply to the client via the Messages tab on Voices. Let them know that work will need to stay on the site, and that they can share any details on Voices. 

Some wording that might help: Thank you for reaching out! It’s best practice to keep all communications on the platform. Can you share the details here, please?

Is there ever a time when it’s okay to share contact information?

Connecting off the Voices platform for a live directed session is permitted but only AFTER you’ve been hired i.e., the job agreement has been accepted on the Voices platform. Once the session has been completed, all communication/files/payments need to come back to the Voices platform. This ensures we have a complete record of the project and can intervene if any assistance is required.

Client is Using Work Outside of Agreed Upon Terms

Questions to ask yourself:

  • Did you find your voice used outside the terms of the job agreement? I.e., the job agreement was for TV and you heard your voice on the radio.
  • After you were hired, did the client disclose that the project would be used for anything other than what was listed in the agreement?
  • Did the client use your audition file without your consent?

What to do:

If you believe a client is in breach of the terms of the job agreement on Voices, please contact the Voices support team at [email protected]. A Customer Support representative will clarify the usage details with the client and facilitate a payment if both parties agree. Voices is not obligated to enforce or collect additional payments should the client refuse. 

Please note: Dispute resolution can only be provided when the entire transaction, including communication regarding the usage details, is conducted on the Voices site.

Fraudulent Job Posting

Questions to ask yourself:

  • Is the client expressing a sense of urgency in communicating off the Voices platform?
  • Is the client offering a full-time or recurring opportunity off the Voices platform or through another payment provider? (e.g. Venmo)
  • Has the client asked me to contact someone else from their team/or themselves off the Voices platform via phone/email/Zoom/Skype etc. before hiring me on Voices?
  • Is the client asking for sensitive information (e.g. passport number, birth certificate, driver’s license etc.)?
  • Is the client asking me to fill out a form (e.g. Google Doc) with my personal information (other than an NDA after a deposit has been made)?
  • Did the client offer me a job without listening to my audition?
  • Is the client offering a full-time or recurring opportunity off the platform or through another payment provider (e.g. Venmo)?

How to identify suspicious activity:

  • You’ve been contacted about a Voices job outside of the Voices platform.
  • You’ve been contacted by someone acting as a Voices employee who does not have a Voices.com email. 
  • You’ve been asked to submit a payment to a client to ensure you can complete a job.
  • You’ve been asked to provide personal information, including but not limited to your address, banking details, or passport information.
  • You’ve been asked to send files off the platform before a payment is made or an agreement is sent.

What to do:

Report a concern directly on the Job Details or email [email protected].

Don’t give clients personal information, such as your address, birth date, passport or social security number, or credit card or banking information.

Under the Age of Majority Accounts

Questions to ask yourself:

  • Do you have a child account (anyone under 18 years of age)?
  • Have you submitted an audition for a child under the age of 18?

What to do:

To stay in accordance with the Kids Online Safety Act, in May of 2021, we made changes to our Terms of Service Agreement to state that users of Voices must be over the age of majority per their state to use Voices, even if under the management of a parent or guardian. Account or demo samples featuring a voice over talent under the age of majority must be removed from the platform and our Talent community must refrain from submitting auditions on behalf of those under the age of majority.

If you’re ever unsure of what to do, reach out to [email protected], and we would be happy to assist you.

What We’re Doing to Address Suspicious Activity

We are also doing our part to protect you. All jobs undergo a review and approval process through our internal review system. When we become aware of spam and suspicious activity, we:

Investigate each account carefully to proactively address any future attempts;
Cancel the job posting and suspend the client; and
Send out Terms of Service violation notices to any users (Client or Talent) who have broken any of Voices’ Terms of Service or Policies.